Historically there has been a caricature that leaders are the strong silent type. In reality, soft skills and emotional intelligence are fundamental for successful leaders. These traits are taking on added importance in the current work environment. Dr. Tracy Brower explains in Forbes:

“Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach it can drive significant business results.

You always knew demonstrating empathy is positive for people, but new research demonstrates its importance for everything from innovation to retention. Great leadership requires a fine mix of all kinds of skills to create the conditions for engagement, happiness and performance, and empathy tops the list of what leaders must get right.”

Read her entire article, including practical tips for practicing empathy, here.