Polar Express is not just a holiday classic, it has life lessons all along the journey. The conductor reminds us of a key leadership trait: firm standards with objectives but a flexible approach to people.
The Conductor is a strong leader who doggedly enforces the train’s rules and timetable. However, he is also keenly aware of the individual emotional needs of his passengers, shifting quickly from stern criticism (when the train’s cord is pulled) to quiet support (for the Hero Boy and the Lonely Boy) moments later. Effective leaders know when to be direct and when to be supportive. Your drive to meet your objectives shouldn’t leave casualties. In the midst of your commitment to standards, attend to the needs of your team.
The conductor reminds us that we can enforce standards while showing empathy. Who is your favorite character in the Polar Express?
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